WHAT FORMAT DO YOU ACCEPT ARTWORK?

  • If you already have a logo that you want to use for your product, you can email it to us in .eps, .pdf, .ai or any form of vector.


HOW SOON WILL MY PRODUCT BE READY?

  • The Mad Signtist takes great pride in our expedited turn-around time.   The answer to this question depends on many variables. Once we present you with your quote, we will give you an estimated time for your project to be completed.  We will keep you informed of every step of the process.


WHY DO YOU CHARGE A DESIGN FEE?

  • Our designers spend countess hours designing logos to ensure every detail is exactly what the customer requested.  It is a very intricate process and any one design can take 2-4 hours, and if you decide to make any changes, the designer must undo all elements to make that one change.  A change of art can take up to one hour itself.


DO YOU REPAIR SIGNS?

  • YES.  The Mad Signtist is a full service sign company and if you need a repair, we will be more then happy to help you with it.  We will send someone out to determine what repair is needed and give you a quote to repair it.


DO YOU REPLACE BULBS?

  • YES.  We have a boom truck, which carries bulbs.  If you have bulbs out, please call us and we will schedule a repair appointment.


HOW LONG WILL MY SIGN BE DOWN IF YOU ARE CHANGING IT?

  • The Mad Signtist knows how important a sign is to your business, and anytime your sign is down could cost you revenue.  We do our best to have your sign down no longer then one business day.  We make every effort to work on site in order to get your sign back up as soon as possible.


HOW MANY CHANGES TO MY ARTWORK PROOF DO I GET?

  • This is YOUR business and we work hard to make sure you are 100% satisfied.  Your logo is your branding, and therefore needs to be perfect! We will make as many changes to your artwork as needed until you are satisfied.  Please remember that the changes will delay the installation.


WILL YOU MATCH ANY QUOTE?

  • The Mad Signtist will do its best to match any quote you receive.  You must provide us with a written quote detailing the product you are ordering.  We will only match IF you are comparing apples to apples with the same product, same materials and same quantity.


DO YOU DELIVER?

  • YES.  Delivery is a free service of The Mad Signtist for any product we create for you.


DO YOU EVER HAVE SALES OR SPECIALS?

  • YES.  We run a weekly newsletter filled with specials for our customers.  You can sign up for this on the Quote Page. You can also like us on Facebook!


HOW DO I PAY FOR MY PRODUCT OR SERVICE?

  • We require 50% down on every order.  The alance will be due on receipt of your product or service.  All logo designs and business cards will be required to pay upfront in full.   We accept Visa, MasterCard, American Express and Discover. We also accept checks.  Any NET terms need to be approved.


DO I NEED A PERMIT?

  • Maybe.  Each municipality is different and has different requirements. We will let you know if you need a permit.  Permit fees will be added to the balance of the bill after we receive it from the city / county.  We do not make any money on permits and will provide you with a receipt. 



If we still have not answered your questions please feel free to call us or email us anytime!


The Mad Signtist Staff

F.A.Q